To operate Waste Connections with the highest efficiency and precision, while consistently upholding our core values.
We are viewed as best in class, we look to “stretch our lead” with technology.
We’ve mapped out our journey on how we’re going to achieve full operational systems automation by 2029 through a series of projects and missions.
Attitude, like the astronauts, a lot of our success at Waste Connections comes from our attitude. Understanding that it takes some guts and hard work to get things done is just the way it is. We have a chip on our shoulder, and its good.
The decentralized business model is a wonderful ever evolving spirit of Waste Connections. It defines our business process and our aim to be better than our competitors. It’s that spirit that drives us. It truly is a Moonshot.
Create a central secure reporting data lake house in the cloud for all applications. Begin with RMO and scale to other collections and post collections systems. Then move to all systems - safety, Workday, truck telemetric, Toolbox, Interject Stats, etc. This will encompass all application systems at Waste Connections. Bind data where applicable and aggregate KPI's across all systems in real time. Size and scale is limitless.
Implement baseline AWS cloud architecture, scale as more systems are implemented.
Continue to grow and onboard new Waste Connections entities while integrating business logic and enterprise solutions. Technology approaches and platforms continue to scale with business requirements in an evolutionary pattern.
This never stops...
Remove the manual setup of routing, pricing, container setup while providing exceptional customer service. Provide pristine data to other systems allowing for minimal interaction and perfect accounting.
RMO Avalara Tax Exemption Process
Roll Off Tracking and Automation
Automation of routing, creation and billing of an account, real time communication with in-vehicle systems to effectively prioritize and provide accurate service to Waste Connections customers. Communication links to all operational systems completed.
Collect and automate customer interactions from all sources with uniquely defined business routines.
Automation and business logic decision of customer requests with follow-up completion.
We ingest thousands of interactions each day via chat bot, voice calls, website contact us requests, phone apps and email. Using this data, we automate account creation, account updates, sales campaigns, scheduled work orders and customer responses.
C2O - Click to Order new design
Municipality and City data integration
Ability to customize the customer experience regardless of where the customer resides. Business logic and rules can be refined and perfected.
Operational systems will work in line with ARES for sales leads, customer pricing, contractual agreements and sales statistics.
Customer lifecycle and revenue statistics will communicate with all operational systems. Signed, stored and agreed upon customer engagement.
Real-time data communication between vehicle systems and the maintenance systems.
"ATLAS" Complete redesign and custom in-house overhaul to replace EMS
Stable maintenance system communication in place with thorough understanding of real-time fleet health.
Real-time data communication between scale systems, payment methods, in vehicle systems and the customer maintenance systems.
Project Plan: Replacement for Waste Works
Waste Works Upgrade - application versions upgrade for all Districts
Waste Works to RMO link - intercompany data link
Scale data is integrated with billing, sales, special waste, vendor portals, in vehicle systems and customer maintenance systems.
Real-time data communication between vehicle systems and the customer maintenance systems.
"Route Events" overage and contamination tracking
Real-time data communication between customer systems and the fleet.
Design tools and architectures to harness AI and machine learning, enabling seamless growth and scalability.
"The Apollo Project" AI pricing engine for commercial and perm roll-off rate adjustments
Implementation of big data cloud architecture powered by AI and custom machine learning algorithms tailored to meet our company's requirements.
Baseline systems are in place allowing for technology and business scalability.
The foundation of software will be in place with the ability to scale with business needs and technology advancements. Systems will be learning with the aid of artificial intelligence and machine learning. We will take chances in appropriate areas, make mistakes, adjust and push forward. As requirements grow, so will we, constantly pushing the pace of how we do business.
All operational software will be using the latest software with the ability to grow and develop improved ways of doing business through technology.
Operational systems will become fully integrated and work seamlessly, using custom Waste Connections business logic and machine learning to predict and resolve issues before they impact performance. The deployment of robust cloud infrastructure and redundant systems will ensure 100% uptime, eliminating any single points of failure allowing for unlimited scale growth. Continuous monitoring and real-time data analytics will optimize system performance, enabling uninterrupted operations.
All operational systems will communicate and exchange information.
Operational systems will continuously improve and scale with business requirements by leveraging adaptive algorithms and real-time data analytics to identify and implement enhancements. These systems will utilize modular architectures, allowing for seamless integration of new technologies and functionalities as the business evolves. Automated scalability solutions will ensure that resources dynamically adjust to meet fluctuating demands and business growth.
Ability to scale and grow with software advancements utilizing technology to enhance processes and increase automated efficiencies.
All operational systems are communicating seamlessly with the ability to grow and manage business requirements. The foundation to use and change how we run the business can begin to be implemented on a company wide scale.
Implement and train employees on new automated technologies allowing them to define the outcome. Continuous monitoring and assessment to ensure systems are working as defined.
Process automation is indoctrinated and the way we do business is ahead of our competition.
Activate the automated technologies running the business through them.
Day to day operational processes replaced with highly automated routines customized to fit each decentralized entity business model.
All operational systems will be integrated and creating work that does not require a manual decision. Human interaction will be limited to the exceptions or new business requirements and guidance.
All operational systems will be completely automated and integrated.
With the technology and processes now in place, continue to monitor successes and failures, adjusting routines for continuous improvement. The ability to predict and forecast the business is a reality.
Measurements and results are closely reviewed to drive how we improve and allow scaling with technology for the future.
Fully automated operational systems are in place.